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Privacy Policy

1. INTRODUCTION

SPDLoad LLC (we, us, our) respects your right to privacy and is committed to protecting the privacy of our clients and website visitors in accordance with applicable laws when handling personal information.

Personal information is information about an identifiable individual and includes personal data, identity information, and equivalent information under applicable privacy and data protection laws.

This policy outlines how we will collect, use, disclose, and protect your personal information.

We comply with the New Zealand Privacy Act 2020, the Australian Privacy Principles contained in the Australian Privacy Act 1988 (Cth), the European Union General Data Protection Regulation (GDPR), and the UK GDPR as set out in the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (UK GDPR) when dealing with personal information. This policy does not limit or exclude any of your rights under such legislation. When we collect data directly from you, we are the data controller for the purposes of the GDPR and the UK GDPR.

For more information about:

2. CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto our website. Changes will take effect from the date we upload the revised policy.

This policy was last updated on 9.01.2025

3. WHEN THIS PRIVACY POLICY APPLIES

This policy sets out how we will collect, use, disclose, and protect your personal information when you visit and use our website and any related services through any engagement with us (for example, by phone or email), when you subscribe to email alerts, purchase or use our products and services, as part of a recruitment process, or when you otherwise interact with us.

4. WHAT PERSONAL INFORMATION WE COLLECT

Directly from you

We collect the following information directly from you: when you fill out a contact form or inquiry form on our website, call us, subscribe to our newsletter, meet with us in person, apply for a position, or otherwise contact us, we collect your name, email address, phone number, and any other information you choose to provide us.

Some personal information we collect directly from you may be mandatory, and some may be optional. We will inform you which is which at the point of collection. While you are not required to provide us with certain information, it may mean that our products and services may not function as intended, or that we may not be able to provide certain parts of the website or any of our products or services to you. If you require further information about the consequences of not providing us with any information, please contact us at info@spdload.com.

Automatically when you use our website

When you access and use our website or related services, we may automatically collect information about your device and usage of our website, products, and services, including your IP address, operating system, browser type, time spent on certain pages of the website, pages visited, and links clicked. This information is used in aggregate form to analyze how people use our site so we can improve our services.

From our clients and other third parties

We may also receive personal information about you from third parties, such as our clients, where you have authorized this or where the information is publicly available. If we do so, we will protect it as set out in this Privacy Policy.

5. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

(a) Verify your identity;

(b) Provide services and products to you;

(c) Market our products and services to you, including contacting you electronically (e.g., by text or email for this purpose), by phone, or by mail;

(d) Improve the services and products we provide to you;

(e) Consider your application for employment and conduct the recruitment process;

(f) Bill you and collect money owed to us, including authorizing and processing credit card transactions;

(g) Respond to communications from you, including a complaint;

(h) Protect and/or enforce our legal rights and interests, including defending any claim; or

(i) For any other purpose authorized by you or applicable law.

We may transfer your information in the event of a sale, merger, consolidation, liquidation, reorganization, or acquisition.

6. DISCLOSING YOUR PERSONAL INFORMATION

We may disclose your personal information to:

(a) Another company in our group (Affiliates) and share registry;

(b) Any agents, contractors, third parties, and companies who support our services and products, including any person who hosts or maintains any underlying IT system or data center that we use to provide the website or other services and products;

(c) A credit reference agency for the purpose of credit checking you;

(d) A person who can require us to supply your personal information (e.g., a regulatory authority);

(e) Any other person authorized by applicable law (e.g., a law enforcement agency);

(f) Any other company in the event of a sale, merger, consolidation, liquidation, reorganization, or acquisition;

(g) Any third party to protect the copyrights, trademarks, legal rights, property, or safety of us, spdload.com, our customers, or third parties;

(h) Any other person authorized by you.

If we disclose your personal information to a third party, we will require that the third party adhere to this policy regarding the handling of your personal information.

A business that supports our services and products may be located outside of the United States and Ukraine. This may mean your personal information is held and processed outside of the United States and Ukraine.

7. PROTECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to protect your personal information from loss, unauthorized activity, or other misuse. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks associated with processing personal information. This includes appropriate physical, electronic, and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure.

Transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.

You play an important role in keeping your personal information secure by maintaining the confidentiality of any passwords and accounts used in relation to our products and services. You should not disclose your usernames and passwords to any third parties. Please notify us immediately if you become aware of any unauthorized use of your account or any other breach of security.

8. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for refusal set out in applicable law, you have the right to access readily retrievable personal information that we hold about you and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

If you wish to request a correction and we agree that your personal information needs to be corrected, we will make the correction. If we do not agree that it should be corrected, we will take reasonable steps to note on your personal information that you requested the correction.

If you want to exercise either of the above rights, please email us at info@spdload.com. Your email should provide evidence of who you are and set out the details of your request (e.g., the personal information, or the correction that you are requesting).

Under applicable law, we may charge you an administrative fee for providing you with copies of your personal information or correcting that information.

9. INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We encourage you to review that site’s privacy policy before you provide personal information.

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so we can recognize your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean you cannot use all the features of the website.

10. DATA RETENTION POLICY

Personal information that we collect and use will not be kept longer than necessary for the purposes for which it was collected or for the period required by applicable law, whichever is longer.

11. Contact Us – Help, Complaints, and Additional Details

If you have any questions or complaints about this Privacy Policy or our privacy practices, or if you would like to access or correct your personal information, you can contact us at info@spdload.com.

We take all complaints seriously and will respond within 7 business days after receiving written notice of your complaint. We will notify you via email regarding the outcome of your complaint.

Mailing Address:

SPDLoad LLC
10 N. Gomonenko St.
Kharkiv, 61037
Ukraine