Israel
Country
8 months
Duration
8 specialists
Team
The customer is the owner of a small network of 3 dental clinics. He was looking for a reliable technical partner to develop a custom CRM.
The reason is the constantly increasing paperwork, X-Ray images, and operational costs. Documentation management was unscalable and unproductive. Thus, the founder decides to solve this pain with a digital solution.
Before starting the development process, we identified key problems that the CRM software was supposed to solve. These are:
The exponential growth of costs on storage and support of images.
It leads to delays in the process of treatment during the appointment.
All X-Ray images are kept for only 6 months. As a result, up to 5% of patients have to reshoot on X-Ray.
The dental clinics were using an old-fashioned storage system that made it difficult to access, share, and manage patient records and X-Ray images efficiently. This slowed down workflows and increased the risk of data loss.
There was no centralized tool to help patients book appointments or receive timely reminders. This resulted in missed visits, scheduling conflicts, and overall disorganization.
Dental clinics within the network couldn’t exchange patient data or updates quickly. This gap delayed collaboration between specialists.
There were no clear metrics or incentive systems in place to track doctors’ performance or reward their achievements. This could potentialy lead to lower engagement and reduced productivity.
At this stage, we analyzed the customer and existing business processes.
It helped us to create a value-centered system and show the Return on investment for stakeholders.
We developed the platform MVP according to planned sprints:
We carefully analyzed existing workflows and pinpointed where time, resources, and patient satisfaction were being lost. This helped us understand the core challenges and how technology could solve them.
We summarized our findings and shared actionable recommendations with stakeholders. This presentation served as a roadmap for the next steps in platform development.
We created a comprehensive project plan with clear timelines, budget estimates, and deliverables. This gave the client a transparent view of the scope and progress.
We outlined a step-by-step rollout strategy tailored to each clinic’s needs. This included staff onboarding, technical integration, and change management.
We introduced modern technology to capture and store high-quality 3D X-Ray images in a secure, scalable cloud environment. This made it easy to access, share, and analyze images without storage limitations.
Our developers built an intuitive admin dashboard to monitor hospital performance, track patient flow, and analyze key metrics. The panel provided separate views for doctors, clinics, and the entire network to ensure transparency and control.
Developed an easy-to-use scheduling system that allowed patients to book, reschedule, or cancel appointments online. It also included automatic notifications and reminders to reduce no-shows.
Since the hospitals operated in a region using RTL languages, we ensured the entire platform design supported right-to-left reading. This improved usability and accessibility for local users.
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Healhtcare Software Development
Develop healthcare solutions that enhance patient care, streamline operations, and ensure compliance. From EMR systems to telemedicine apps, our team brings expertise in building secure, user-friendly software that meets the unique needs of the healthcare industry.
Learn more The project is a custom CRM built for a small network of dental clinics in Israel. The clinic owner needed a way to cut paperwork, reduce costs, and manage X-ray images more efficiently.
SpdLoad stepped in to develop a tailored system that streamlined workflows, improved image storage, and made patient data more accessible.
Over 8 months, our 8-person team designed and built the platform, adding features like cloud-based X-ray storage, an easy scheduling tool, and a KPI-tracking admin panel.
The result? Faster access to images, fewer lost records, and smoother operations. With this CRM, the clinics now save time, cut costs, and deliver better care.
