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is a SaaS solution to record incidents of all types

This case study dives into the platform’s development, showcasing the challenges we’ve faced as well as the unique solutions we offered, along with project implementation and the positive effects on their clients
  • US

    Country

  • 6 months

    Project duration

  • 3 specialists

    Team

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The Client is a Privately Held Company

It is driven by a blend of experience in venue and incident management, technology, and information solutions. 

Launched in 2010 at the AT&T Performing Arts Center in Dallas, Texas, their platform is now used by venues of all sizes across the U.S. 

Their mission is to revolutionize how organizations collect and use incident data, partnering with top organizations to make this vision a reality.

Unique Challenges We Faced

  • Data Migration

    Transitioning years of historical data from spreadsheets to the new system without data loss.

  • User Adoption

    Ensuring that users, accustomed to traditional methods, embraced the new technology.

  • Customization Needs

    Finding a balance between the need for customizable solutions and the constraints of developing a scalable product.

  • Integration with Existing Systems

    Ensuring the new system is seamlessly integrated with diverse legacy systems used by different venues.

  • Real-Time Data Access

    Providing real-time data access and reporting capabilities without compromising system performance.

Solutions Include the Following Features

  • Incident tracking:

    document dates, types, locations, and involved parties.

  • First responder actions:

    log actions taken and upload photos and attachments.

  • Automatic notifications:

    send incident reports automatically to relevant stakeholders.

How It Works

The system allows organizations to easily input and manage event and incident data through user-friendly interfaces.

Automatic notifications and detailed reports keep stakeholders informed, while customizable options ensure the system meets each organization’s unique needs.

Key Deliverables

  • User-Friendly Interface

    Easy navigation and quick access to key functions.

  • Comprehensive Reporting

    Detailed reports and data visualizations.

  • Automated Notifications

    Efficient stakeholder communication through automated emails.

  • Customizable Settings

    Flexible options to tailor the system to each venue’s needs.

Technologies

  • Laravel

  • Vue.js

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Our Collaboration was Fruitful

It resulted in software that makes it much easier for organizations to handle their incident data. 

We have built a solution that simplifies daily operations, makes important information easier to access, and improves incident management. 

This means organizations can spend more time focusing on their core activities. The success of this project shows how technology can make various industries run more smoothly and effectively.

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